Refund Policy

At Esperanzia, we want you to feel confident when shopping with us. If your order doesn't work out for any reason, we're here to help. This policy explains when you can return an item, how to request a refund or exchange, and what happens once we receive your return.

If you need assistance with a return or refund, please contact us at support@esperanzia.com.

1. Return Eligibility

You may request a return or exchange within 30 days of the date your order was delivered.

To qualify for a return, the item must be:

• Unworn and unused

• Unwashed

• In its original condition

• Returned with the original tags still attached

Items that show signs of use, washing, damage, or wear may not be accepted.

2. Requesting a Return

If you would like to return or exchange an item, please follow these steps:

1. Send an email to support@esperanzia.com and include your order number, the product you wish to return, and a brief explanation of the reason.

2. We will review your request and, if approved, send you the necessary return instructions and return address.

3. Pack the product securely so it is protected during shipping. Please include your order number or invoice inside the package.

4. Send the package to the return address provided by our customer service team.

5. After the package arrives, we will inspect the returned item. If it meets the requirements outlined in this policy, we will arrange your refund or exchange.

Please do not send a return to an address that has not been provided by our support team.

3. Return Shipping Costs

Unless you received a defective product or an incorrect item due to an error on our part, return shipping expenses are the responsibility of the customer.

When a return is required because the product is defective or we sent you the wrong item, Esperanzia will cover the applicable return shipping costs.

4. Refund Processing

Once we receive and inspect your returned item, approved refunds are generally processed within 2 business days.

The refund will be sent back to the same payment method used to place the original order.

Please be aware that the time required for the funds to appear in your account can vary depending on your bank or payment provider.

Original shipping charges are normally non-refundable. An exception may apply when the return is the result of a defective product or a mistake made by Esperanzia.

5. Damaged, Defective, or Incorrect Items

We want to make things right if something went wrong with your order.

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@esperanzia.com.

Our team will review the issue and provide the appropriate solution, which may include:

• A replacement at no additional cost

• A full refund

• Return shipping instructions at our expense

When contacting us about an incorrect or defective order, please include your order number and, when helpful, photographs showing the issue.

6. Exchanges

If you would prefer to exchange an eligible item rather than receive a refund, mention this when contacting our support team.

Exchanges are subject to product availability and the item must meet the same return requirements described above.

7. Questions About Your Return

If you're unsure whether your order qualifies for a return or need help with the process, our customer support team is available to assist you.

Email: support@esperanzia.com

We aim to handle return and refund requests fairly and as efficiently as possible.

Thank you for choosing Esperanzia.