Shipping Policy

At Esperanzia, we work to get your order on its way as quickly as possible. Below you’ll find the key information about how we process and deliver orders.

Order Processing & Delivery

• Order cut-off: 17:00 (London time — GMT/BST)

• Processing time: 1–2 business days

• Estimated shipping time: 4–6 business days

• Estimated total delivery time: 5–8 business days

• Shipping cost: Free for all orders delivered within the United Kingdom

Once your order has been handed over to the carrier, we’ll send you a shipping confirmation email containing your tracking details so you can follow the progress of your package.

Order Cancellations

If you change your mind about an order, you can request a cancellation within 24 hours of placing it.

To request a cancellation, email us at support@esperanzia.com as soon as possible. While we’ll do our best to accommodate your request, an order that has already entered processing or been shipped may no longer be eligible for cancellation.

If your order has already been dispatched, you can return it in accordance with our Refund Policy. In this situation, return shipping costs are generally the customer’s responsibility unless the item is defective or the issue resulted from an error on our part.

Damaged or Incorrect Orders

We want your order to arrive in good condition and match what you purchased.

If you receive a damaged, defective, or incorrect item — such as the wrong size or color — please contact us within 30 days of delivery at support@esperanzia.com.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos showing the problem

• A brief explanation of what went wrong

After reviewing the information, if the issue was caused by Esperanzia, we’ll arrange an appropriate solution, such as a replacement or refund, and cover any applicable return shipping costs.

Delayed Deliveries

Orders are normally expected to arrive within 5–8 business days from the date of purchase.

Delivery times can occasionally be affected by circumstances outside our control, including carrier delays or unexpected shipping issues. If your order has not arrived after the estimated delivery period, please allow an additional 2–3 business days for possible carrier delays.

If your package still hasn’t arrived after this additional period, contact us at support@esperanzia.com. We’ll look into the shipment and work with you toward a resolution.

Contact Us

For questions regarding shipping, tracking, cancellations, or delivery issues, please contact:

Esperanzia
Email: support@esperanzia.com
Phone: +447577327730
Address: 7701 W Robindale Rd, Las Vegas, NV 89113, USA